Terms & Conditions – The Mountain Rituals

Terms & Conditions– The Mountain Rituals (India)

Welcome to The Mountain Rituals (“we”, “our”, “us”). By accessing or using our website www.themountainrituals.com, purchasing our products, or interacting with our services, you agree to the terms and conditions listed below. Please read them carefully.

These Terms & Conditions apply to all users of the site, including browsers, customers, vendors, and contributors.

NOTE – Payments shall be credited directly to the proprietor’s account: Vimala Bai Aurangabadkar.

1. Use of the Website

By using our website, you confirm that:

You are at least 18 years old
You will not use the website for unlawful or unauthorized purposes
You will not violate any laws, including intellectual property rights

We reserve the right to refuse service to anyone at any time.

2. Product Information

The Mountain Rituals offers natural, handcrafted, and traditionally processed products sourced from Himalayan regions.

We strive to provide accurate product descriptions, images, and pricing, but:

Minor variations in colour, texture, or appearance may occur
Ingredients are listed as provided by producers and self-help groups
Health-related claims are traditional in nature and not medical advice

For any allergies or sensitivities, please review the ingredients carefully.

3. Pricing & Payment

All prices on our website are listed in INR (₹).
We reserve the right to update prices at any time without prior notice.

Payments are processed securely through trusted third-party payment gateways.
We do not store your card, UPI, or banking details.

4. Orders & Acceptance

Your order is confirmed only after:

We receive payment
The order is successfully registered in our system

We may cancel or refuse an order due to:

Incorrect pricing
Stock unavailability
Fraudulent or suspicious activity
Incomplete information

In such cases, you will be notified and refunded promptly.

Payments shall be credited directly to the proprietor’s account: Vimala Bai Aurangabadkar.

5. Shipping & Delivery

We deliver across India through trusted courier partners.

Delivery timelines may vary based on:

Location
Weather or natural conditions
Courier partner operational issues
Remote-area logistics

Delays caused by couriers or regional disruptions are beyond our control.

Customers must provide accurate shipping details.
Incorrect addresses may lead to delayed or failed deliveries.

6. Returns, Refunds & Replacement

Due to the nature of our products (consumables, perishables, hygiene-sensitive items), returns are accepted only under the following conditions:

Wrong product delivered
Damaged product received
Tampered or opened packaging (reported within 24 hours)

Replacement or refund will be provided once the issue is verified.

We do not accept returns for:

Opened or used products
Items damaged after delivery

Buyer’s remorse (not liking taste, texture, colour, etc.)

7. User Accounts

If you create an account on our website:

You are responsible for maintaining confidentiality of your login credentials
You agree to provide accurate and updated information
You must inform us immediately in case of unauthorized access

We may delete or suspend accounts found to violate our policies.

8. Intellectual Property Rights

You may not:

Copy
Reproduce
Modify
Distribute
Use for commercial purposes

without prior written permission.

9. Third-Party Links

You may not:

Copy
Reproduce
Modify
Distribute
Use for commercial purposes

without prior written permission.

10. Limitation of Liability

The Mountain Rituals is not liable for:

Any direct or indirect damages arising from use of our website or products
Delays, errors, interruptions, or data loss
Misuse of products or allergic reactions

All wellness/health information is traditional and educational, not medical advice.

Consult a healthcare provider if you are pregnant, have allergies, or have medical conditions.

11. Indemnification

You agree to indemnify and hold harmless The Mountain Rituals, its founders, employees, and partners from any claims or demands arising from:

Violation of these Terms
Misuse of the website
Infringement of intellectual property rights

12. Changes to Terms

We may update or revise these Terms & Conditions at any time.
The updated version will be posted on this page with the revised date.
Continued use of our website indicates acceptance of the updated terms.

13. Governing Law

These Terms & Conditions are governed by the laws of India, and disputes shall be subject to the exclusive jurisdiction of the courts in Himachal Pradesh.