Frequently Asked Questions – The Mountain Rituals
Here you’ll find the answers to the questions we’re often asked. If you can’t find the answers you need below, please
contact us.
Frequently Asked Questions (FAQ) – The Mountain Rituals
We offer Himalayan-origin natural wellness products — wild honey, seabuckthorn berries & leaves, herbal teas, A2 desi cow ghee, jams, apricot oil, shilajit and more. Each product is harvested or prepared sustainably by local Himalayan communities using traditional methods.
Yes — all our products are free from synthetic chemicals, artificial preservatives or additives. We believe in preserving the natural goodness and traditional purity of Himalayan ingredients.
Yes, we ship to most pin codes across India via trusted courier partners.
Delivery
We offer free delivery on orders above a certain value. For orders below that, a nominal shipping charge may apply depending on location.
Once an order is confirmed, we dispatch it within 1–3 business days. Delivery time generally ranges from 3–7 working days within India.
Report within 48 hours of delivery with photos. We will verify and arrange replacement or refund.
We do not accept returns for opened or used items. Refunds/replacements are only for damaged, tampered, or incorrect deliveries.
A tracking link / number will be shared via email or WhatsApp after dispatch.
Products are natural, but customers with allergies, dietary restrictions, pregnancy, or medical concerns should consult a doctor before use.
Yes — contact us at themountainrituals@gmail.com for customized orders.
We work directly with Himalayan farmers, beekeepers, and women SHGs. All batches are hand-processed, small-batch, and quality checked.
Email us at themountainrituals@gmail.com.